Episode Highlights: Introduction: Jordon updates listeners on BoomCloud's recent initiatives, including: Partnership with Weave. Expanding content and services to include optometry. Strategic focus on growth through partnerships and content marketing. The Associate Problem: Eric Roman shares staggering statistics about associate turnover: Average associate tenure is only 16 months. Discussion on the impact of associate turnover on practices: Increased patient churn. Significant financial strain from high employee turnover. Why this happens: Associates feel undervalued and treated as profit sources. Lack of mentorship and genuine investment in associate well-being. Solutions for Retaining Associates: Setting clear and mutual expectations from day one. Implementing regular performance check-ins: Emphasis on frequent, actionable feedback rather than annual reviews. Creating a mentorship-driven environment: Investing in associates' happiness and professional goals. Building a win-win culture where both the practice and team members can thrive. Hiring Insights and Red Flags: Eric outlines key hiring red flags to watch out for. Importance of hiring associates who align with your practice culture. How a supportive environment reduces turnover and boosts team satisfaction. Takeaway for Practice Owners: Retaining talent is crucial for improving patient experience. Effective management strategies can lead to sustainable business growth. Tips for single-location owners and DSO leaders to create a positive work environment. This episode is packed with actionable insights for any dental practice owner looking to strengthen their team and grow their business strategically.